Get in touch with us
We’re here to help you create a safer, more prepared future. Whether you have questions about our training solutions or want to learn how ShieldEd can support your organization, we’d love to hear from you.
Frequently asked questions
We are committed to providing continuous support to our customers, ensuring they have the resources, guidance, and tools needed to maximize the impact of our training solutions.
How do I get technical support for the platform?
You can reach our technical support team by emailing support@shielded.online or calling our support hotline at +1 404-632-4580. For quick solutions, you can also visit our Support Center, where you’ll find troubleshooting guides, FAQs, and other resources.
Can I schedule a demo or training session?
Yes, we’d be happy to show you how ShieldEd can help your organization. You can request a demo by visiting our Contact Us page and filling out the demo request form. Our team will reach out to schedule a session that fits your availability.
Are there known issues or recent updates?
We regularly update our platform to ensure optimal performance and security. You can view the latest updates, bug fixes, and known issues in our Release Notes section. For urgent notices or maintenance updates, we also send notifications via email.